Wild Horse Grill: User Reviews
On Friday June 29, 2012, my wife and I with another couple went to the Wild Horse Grill for dinner. We had the worst restaurant experience of our lives !
The four of us shared a bottle of wine and an appetizer platter. We ordered our main course when the appetizer was served. About 45 minutes after finishing the appetizers we ask about when our main course would be served. The waitress said that the kitchen was behind because of a large party in another room.
After more time went by I asked to speak to the manager. After asking 5 times, Tony finally came to our table (we were later told that Tony was the owners son). Tony had an extremely defensive attitude. At about the same time Tony came to the table my dinner was served. It turned out to be a veal chop that was under-cooked, raw in areas, stringy and totally unpalatable.
Tony apparently was unwilling to do anything about the poor service. He did say he would take my dinner off the bill. We tried to explain to Tony we had been at his restaurant for almost 2 hours and had just been served. Tony refused to listen. He stood up, turned around and made a demeaning comment about West County Residents (apparently Tony doesn’t know his restaurant is in West County).
When asked him to repeat what he had said, Tony threw a tantrum. He started swearing (using the “F” word generously) at us in the middle of his restaurant. He told us to get the “F” out of his restaurant and he was calling the Chesterfield Police on us (for what reason I never found out).
When the police arrived I was standing outside. I introduced myself to the policeman and invited Tony (who was yelling from the door of his restaurant) to come outside so that we could talk things out like gentlemen. Tony refused. The Chesterfield policeman was very nice and told us this issue did not involve us and that we could leave. (This is the first time I’ve ever had police come to resolve a poor service and bad food complaint).
My recommendation for this restaurant is: Tony needs go to some serious Anger Management Counseling. After he finishes that he needs to attend Customer Handling and Satisfaction courses. He should then work the front counter at a McDonalds (to see if he can handle the pressure) before he goes back to work at Dad’s place.
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Horrible service!
A friend and I went last night (10/25/2011) for a light meal. I had soup. She had salad and we split an appetizer. We were seated on the patio since it was such a beautiful night. We chatted for awhile, until it was clear that no one was waiting on us. A couple that had come in after us was served their drinks and we were still sitting there. I waved at the waitress who refused to look in our direction and eventually had to go inside. There, I told the hostess that no one was waiting on us and that a couple that had come in after us already had drinks. She said she'd find our server. We saw our hostess talking to a blond waitress. They conferred and then the blond went back inside. Ten minutes later, she came back out and asked us for our drink order. No one apologized for our wait or tried to explain. When she came back with our drinks, we ordered. I ordered the french onion soup. My friend ordered the spinach salad and the cheese dip appetizer. Then, we waited and waited and waited. It looked like the waitress only had one other table on the patio. We finally saw her coming with the dip through the glass doors. Apparently she didn't realize that we could see her because she stopped to talk with someone inside while holding our order. We waited and waited again. Finally, she gave us our appetizer and promised that the soup and salad would be right out. It wasn't. I don't know why soup and salad would take so long. The soup was probably pre-made and just needed to pop in the oven to melt the cheese. I cannot begin to fathom why the salad took so long. Finally, our food was brought out. The waitress brought bread & butter out with the meal. Um, shouldn't we have gotten it before the meal? Did I mention that when the appetizer was brought out, we had to ask for napkins and silverware? This is a pretty pricey restaurant to have such bad service. The food was okay. The soup was too peppery and not hearty enough. They skimped on the cheese/bread at the top. The salad was pretty. The dip was not as creamy as it should have been. Needless to say, the waitress didn't get much of a tip. Maybe had she tried to explain the wait or hustled a little bit after the initial confusion, we would have thought she cared. Very disappointed.
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Wild Horse is a really nice place. Food and Service are top notch. I recommend the stuffed pork chops. The location is great if you live/work near Chesterfield, but might get overlooked because its not in the mega strip mall where all the other chain restaurants in the valley are located. I've never eaten out on the patio since the times I have visited were on cool or rainy days. The private dinning areas/rooms are great for small work dinners or small parties. As expected, if you plan going for dinner, budget on spending at least $25 per person, more if you want cocktails and dessert.
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Review Summary
The following scores represent the average rating submitted by 26 users:
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